Refund Policy

This Refund Policy explains the terms and conditions governing refunds for services and digital products offered by Let’s Trade10X Ventures Limited (Letstrade10X).

By purchasing our mentorship programme or Forex Professional Course, you acknowledge that you have read and understood this policy.

1. Online Forex Mentorship Programme

Our Online Forex Mentorship Programme provides structured trading education, live online classes, mentorship sessions, and access to learning resources.

1.1 Eligibility for Refunds

A participant may request a refund for the Online Forex Mentorship Programme only if both the payment and the refund request are completed before the official commencement of the relevant mentorship cohort.

To qualify for a refund, the following conditions must be satisfied:

• The participant must have paid for the mentorship programme.
• The refund request must be submitted before the official commencement date of the cohort.
• The payment must have been made before the refund request.
• The participant must provide sufficient information to enable us to identify and verify the transaction.

Both the payment and the refund request must occur before the programme begins.

1.2 No Refunds After Commencement

Once the mentorship programme has officially commenced, payments are non-refundable.

We will not issue refunds for requests submitted on or after the official commencement date, regardless of whether the participant:

• Attended any of the live classes.
• Completed any lessons or assignments.
• Participated in the mentorship community.
• Decided not to continue with the programme.
• Was unable to attend classes due to personal commitments, scheduling conflicts, internet connectivity issues, or other circumstances within the participant’s control.

Participants are therefore encouraged to review the programme details, schedule, requirements, and commitments carefully before registering.

1.3 Split Payments

Where a participant registers through our approved split-payment option, the same refund conditions apply.

If a participant requests a refund before the programme commences, the refund will be assessed in accordance with this policy and will relate to the eligible amount actually paid.

Once the mentorship programme has commenced, payments already made are non-refundable, and outstanding instalments remain subject to the agreed payment terms.

Participants using the split-payment option should ensure they understand their payment obligations before registering.

2. Forex Professional Course – Digital Product

The Forex Professional Course is a digital educational product that provides access to recorded learning materials.

Due to the digital nature of this product, the following conditions apply.

2.1 No Refund After Access Is Issued

Once a participant has received their unique course access link, the purchase becomes non-refundable.

This policy applies regardless of whether the participant:

• Has opened the link.
• Has logged into the course platform.
• Has watched any lessons.
• Has completed any portion of the course.
• Has decided not to continue with the course.

The issuance of the unique access link constitutes the point at which the purchase becomes non-refundable under this policy.

2.2 Requests Before the Access Link Is Issued

If a participant requests a refund before receiving their unique course access link, the request may be considered, subject to verification of the transaction and confirmation that the access link has not already been issued.

A refund is not automatic merely because the participant has not yet used the course.

2.3 Responsibility for Access Details

Participants are responsible for providing accurate contact information and keeping their course access details secure.

If a participant does not receive their access link, they should contact our support team for assistance.

Failure to receive or locate an access link should be reported promptly so that we can investigate and resolve the issue.

3. How to Request an Eligible Refund

To request a refund that meets the conditions outlined in this policy, please contact us using the details below:

Email: support@letstrade10x.com

Your request should include:

• Your full name.
• The email address used during registration.
• The product or programme purchased.
• The date of payment.
• Your payment reference or transaction receipt.
• A brief explanation of your request.

We may request additional information where necessary to verify the transaction.

Submitting a refund request does not guarantee approval. Each request will be assessed against the applicable eligibility conditions in this policy.

4. Refund Processing

Where a refund is approved, we will communicate the applicable refund arrangements to the participant.

Refunds will ordinarily be made through the original payment method where reasonably possible. If this is not feasible, we may request appropriate alternative payment details.

The time required for the funds to appear in the participant’s account may depend on the payment provider, bank, or financial institution involved.

Any applicable transaction charges or payment-processing fees will be handled in accordance with the applicable law and the terms of the payment provider.

We will not use this provision to exclude any refund rights that cannot lawfully be excluded.

5. Exceptional Circumstances

If Letstrade10X cancels a programme before it commences and is unable to provide the purchased service, affected participants should contact us for appropriate resolution.

Any refund, rescheduling, or alternative arrangement in such circumstances will be communicated to affected participants, subject to applicable law.

Nothing in this policy is intended to exclude any rights or remedies available to consumers under applicable law.

6. Fraudulent or Duplicate Payments

If you believe you have been charged twice or that a payment was made in error, please contact us promptly with the relevant transaction details.

We will investigate verified duplicate transactions and erroneous charges and take appropriate corrective action in accordance with applicable law and payment-provider procedures.

This process is separate from requests to cancel a purchase that is otherwise non-refundable under this policy.

7. Amendments to This Policy

Letstrade10X reserves the right to update this Refund Policy when necessary to reflect changes to our services, payment procedures, or legal obligations.

Any revised policy will be published on our website with an updated revision date.

Changes to this policy will not remove rights that participants have already acquired under applicable law.

Participants are encouraged to review this page before making a purchase.

8. Contact Information

For questions, clarification, or eligible refund requests, please contact:

Let’s Trade10X Ventures Limited
Website: https://letstrade10x.com
Email: support@letstrade10x.com