Privacy Policy

1. Introduction

Let’s Trade10X Ventures Limited, operating under the name Letstrade10X, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, register for a mentorship programme, purchase a course, contact us, or use our educational services.

We aim to handle your personal information responsibly and transparently in accordance with applicable data-protection laws, including the Nigeria Data Protection Act 2023, where applicable.

By using our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. Who We Are

This website is operated by:

Business name: Let’s Trade10X Ventures Limited
Trading name: Letstrade10X
Website: https://letstrade10x.com
Contact email: support@letstrade10x.com

For questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

3. Personal Information We Collect

We collect personal information that you provide directly to us and, where necessary, certain technical information generated when you use our website.

The information we collect depends on the services you use and how you interact with us.

3.1 Contact and Enquiry Information

When you submit our contact form or communicate with us, we may collect:

• Your full name.
• Your email address.
• Your telephone number or WhatsApp number, where provided.
• Your enquiry type.
• The content of your message.
• Other information you voluntarily provide.

We use this information to respond to your enquiries, provide support, and communicate with you about our services.

3.2 Payment Information

When you purchase an Online Forex Mentorship Programme or Forex Professional Course, we may process information necessary to verify and administer your payment.

This may include:

• Your name and email address.
• The product or programme purchased.
• The amount and date of payment.
• Your transaction reference or payment confirmation.
• Other information necessary to resolve payment-related enquiries.

Online payments: Payments made through our checkout provider, Selar, are subject to Selar’s applicable terms and privacy policy. We do not intend to collect or store your complete payment-card details.

Bank transfers: If you pay by bank transfer, we may process transaction details, payment receipts, or other information you send us to verify your payment.

Please avoid sending unnecessary financial or sensitive personal information when contacting us.

3.3 Mentorship and Course Information

When you register for our educational services, we may collect and process information necessary to administer your participation.

This may include:

• Registration and enrolment details.
• Programme or course purchased.
• Payment status.
• Course-access information.
• Communications concerning your participation.
• Support requests relating to your account or course access.

We use this information to provide the services you have purchased and manage our educational programmes.

3.4 Student Portal Information

Our students may access learning materials through a third-party learning platform, including Systeme.io.

Where you use an external learning platform, that platform may independently collect and process your personal information in accordance with its own privacy policy.

We encourage you to review the privacy policy of the relevant platform before providing information directly to it.

3.5 Technical Information

When you visit our website, our hosting provider and website security systems may collect certain technical information, such as:

• Internet Protocol (IP) address.
• Browser type and version.
• Device or operating-system information.
• Pages requested.
• Date and time of access.
• Technical error and security logs.

We use such information where necessary to operate, maintain, troubleshoot, and protect our website.

4. YouTube Videos and Embedded Content

Our website features YouTube videos relating to forex, gold, cryptocurrency, stocks, and other financial markets.

Where videos are embedded using YouTube’s privacy-enhanced domain (youtube-nocookie.com), the video is configured to reduce certain tracking activities before interaction.

However, when you play an embedded video or otherwise interact with YouTube content, YouTube may collect information about your device and activity in accordance with its own policies.

Once you interact with an embedded video, YouTube’s privacy practices apply to the information it processes.

For more information, please review YouTube’s Privacy Policy.

5. Cookies and Similar Technologies

Cookies are small files that websites may store on your device to support functionality, remember preferences, or perform other tasks.

Our website may use essential cookies associated with WordPress, login sessions, security, and other necessary functions.

The website’s current configuration is intended not to introduce analytics or marketing tracking cookies by default. However, third-party plugins, embedded services, or future integrations may change the cookies and similar technologies used.

If we introduce analytics, advertising pixels, or other non-essential tracking technologies, we will update this policy where appropriate and obtain consent where required by applicable law.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Use Your Personal Information

We may use your personal information for the following purposes.

6.1 Providing Our Services

We use relevant information to:

• Process and verify registrations.
• Administer mentorship programmes.
• Deliver purchased educational products.
• Provide course-access information.
• Respond to enquiries and support requests.
• Communicate important programme updates.
• Resolve payment and access issues.

6.2 Business Administration

We may process personal information to maintain transaction records, reconcile payments, administer our business, and comply with applicable legal obligations.

6.3 Website Security

We may use technical information to investigate suspicious activity, prevent unauthorised access, detect errors, and protect our website and users.

6.4 Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate updates about our mentorship programmes, courses, market analysis, and related educational services.

Where consent is required, we will obtain it before sending the relevant marketing communications.

You may opt out of marketing communications by following the unsubscribe instructions provided or contacting support@letstrade10x.com.

Opting out of marketing communications does not prevent us from sending necessary messages about purchases, payments, security, or services you have requested.

7. Legal Basis for Processing

We process personal information only where we have an appropriate legal basis under applicable law.

Depending on the circumstances, these grounds may include:

• Contractual necessity: To register you for a programme, provide a course, or fulfil our obligations to you.
• Legal obligations: To comply with applicable laws and lawful requests.
• Consent: Where you have given consent for a particular processing activity and consent is the appropriate legal basis.
• Legitimate interests: Where processing is necessary for a legitimate business purpose and is permitted by law, taking your rights and interests into account.

Where we rely on consent, you may withdraw it, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

8. How We Share Personal Information

We do not sell your personal information as a standalone product.

However, we may share relevant information with third parties when necessary to provide our services, operate our website, or meet our legal obligations.

These parties may include:

8.1 Payment Providers

Our checkout provider, Selar, and other relevant payment service providers may process transaction information to collect payments, verify transactions, and provide payment-related services.

Their own terms and privacy policies govern the information they process directly.

8.2 Website Hosting and Security Providers

Our hosting provider and technical service providers may process information necessary to maintain website functionality, security, backups, and technical support.

8.3 Learning Platforms

Where we use third-party learning platforms, including Systeme.io, relevant information may be processed to provide student accounts and access to educational materials.

8.4 Communication Providers

Where we use email, messaging, or other communication services to communicate with you, relevant information may be processed by those providers.

8.5 Professional Advisers

We may disclose relevant information to professional advisers, auditors, or other service providers where necessary and lawful.

8.6 Legal and Regulatory Authorities

We may disclose personal information where required by applicable law, a valid court order, or a lawful request from an authorised authority.

Where third parties process information on our behalf, we aim to ensure appropriate safeguards are in place.

9. International Transfers of Personal Information

Some third-party providers used to operate our website, process payments, deliver courses, or communicate with customers may process personal information outside Nigeria.

Where personal information is transferred internationally, we will take the steps required by applicable data-protection law to establish a lawful basis for the transfer and implement any required safeguards.

The locations involved may depend on the services and providers used.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, these measures may include:

• Access restrictions and authentication controls.
• Website security measures.
• Software updates and maintenance.
• Backup and recovery procedures.
• Restricted access to personal information.
• Appropriate handling of support requests and transaction records.

No system can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a personal-data breach occurs, we will take the steps required by applicable law.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it is held.

For example:

• Payment records may be retained for accounting, audit, dispute-resolution, and legal purposes.
• Registration records may be retained for programme administration and related support.
• Course-access information may be retained for as long as necessary to provide and administer course access.
• Contact enquiries may be retained for a reasonable period to respond to requests and maintain relevant records.
• Technical and security logs may be retained for an appropriate period to investigate errors and protect the website.
• Marketing records may be updated or removed when you opt out, subject to any necessary suppression records or legal obligations.

When information is no longer required, we will take reasonable steps to delete or appropriately de-identify it.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

1. Request information about how your personal information is processed.
2. Request access to personal information we hold about you.
3. Request correction of inaccurate or incomplete information.
4. Request deletion of personal information where the law provides that right.
5. Object to certain processing activities.
6. Request restriction of processing in applicable circumstances.
7. Withdraw consent where processing is based on consent.
8. Request data portability where the relevant legal conditions are met.
9. Challenge certain automated decisions, where applicable.
10. Lodge a complaint with the relevant data-protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may be required to retain certain transaction records to comply with legal obligations.

13. How to Exercise Your Privacy Rights

To make a request concerning your personal information, contact us at:

Email: support@letstrade10x.com
Subject: Privacy Request

Please explain the nature of your request and provide sufficient information for us to identify the relevant records.

We may request additional information to verify your identity and prevent unauthorised disclosure of personal information.

We will review and respond to valid requests within the timeframe required by applicable law.

If we cannot fulfil a request, we will explain the reason where required.

14. Children’s Privacy

Our services are not intentionally designed to collect personal information from children who are not legally eligible to use the relevant service.

Where a programme has age or eligibility requirements, participants must satisfy those requirements.

If we become aware that personal information has been collected in circumstances where the law requires parental or guardian authorisation and that authorisation has not been obtained, we will take appropriate steps to address the situation.

A parent or legal guardian who believes that a child has provided personal information inappropriately may contact support@letstrade10x.com.

15. Third-Party Websites and Affiliate Links

Our website may contain links to third-party services, including:

• Brokers.
• Proprietary trading firms.
• Payment providers.
• Course-hosting platforms.
• Video platforms.
• Other financial-market educational resources.

Some links may be affiliate links through which Letstrade10X may earn a commission or other benefit if you purchase a product or service.

Where appropriate, we will disclose relevant affiliate relationships.

Third-party websites operate independently and may have their own privacy policies, cookies, and data-handling practices. We encourage you to review their policies before providing personal information.

Our inclusion of a link does not, by itself, guarantee the third party’s products, services, or practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data-handling practices, or legal obligations.

The revised version will be published on this page with an updated Last Updated date.

Where required by law, we will provide additional notice or obtain consent for material changes to our processing activities.

We encourage you to review this page periodically.

17. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Let’s Trade10X Ventures Limited
Website: https://letstrade10x.com
Email: support@letstrade10x.com

Please use the subject line “Privacy Request” for requests concerning your personal information.